Contact us and customer support

Our Customer Support team, led by Charlene Williams, is your first port of call for anything outside the clinical room. They handle bookings, administration, and any questions about the process.

How to reach us

• Phone: 020 7101 5930.
• Email: info@lighthousepathways.co.uk.
• Online: contact form at lighthousepathways.co.uk/contact.
• We aim to respond to all enquiries within one working day.

What we can help with

• Bookings, rescheduling, and cancellations.
• Pre-assessment questionnaires and access to your patient portal.
• Invoices, payment queries, and Klarna questions.
• Sharing reports with your GP, employer, or school.
• Complaints and feedback.

Clinical questions

Clinical questions are routed to your clinician. If your question is urgent and clinical, contact us via the support routes above and we will prioritise the response. If you are in crisis, please use the resources at Crisis support: who to call right now.